We do ask that boarding guests come with the food portioned into individual meals, and any necessary medications and supplements. That's it! We'll provide the rest!  If you would like to bring them a comfort item you are more then welcome to. They will stay with them and only them and left with their stuff during group play time. 

Yes! We have fridge and freezer and are happy to comply with home-prepared cooked and raw diets. Much of our staff are experienced raw feeders. Anything left over if not consumed will be sent home with you at pick-up. 

We can almost always accommodate short-notice boarding guests, however during holiday weeks, we do often reach capacity and have to deny reservation requests. We advise making boarding reservations as soon as you are sure of the dates you will need.

Our method for boarding pick-up entails scheduled appointments to ensure a prompt reunion between you and your pet. If any changes arise in your schedule, please inform us, so we can adjust your pet's stay accordingly. Early pick-up may result in your pet missing scheduled meals, potty breaks, or grooming services if you've requested them. 

We understand that life is unpredictable and plans may change. However, we kindly require a 48-hour notice if you need to reschedule or cancel your pet's appointment.

We understand that unforeseen circumstances may necessitate changes to your schedule. Should you need to cancel an appointment, we kindly request that you provide at least 48 hours' notice. Cancellations or rescheduling requests made with less than 48 hours' notice will result in the forfeiture of your deposit and may incur charges up to the full payment of your reservation. 

At our facility, we prioritize the health and safety of your pets above all else. To ensure your dog's well-being during their appointment, please ensure that they are up to date on their Distemper, Parvo, Bordetella, and Rabies vaccinations as per their age. We require a copy of these vaccination records to keep on file. Please note that all vaccinations must be administered at least ten days before their scheduled stay to ensure that the vaccine has taken effect.

In the event that your dog is not up to date on their vaccinations or we do not have the necessary records, we reserve the right to decline our services. Additionally, if your dog displays any signs or symptoms of illness within 48 hours of your reservation, we kindly ask that you inform us and either cancel or reschedule your appointment.